Player support
Problems with a game, a purchase, or your data? We'll help.
Contact us
Email support@blackicedstudios.com. We usually reply within 2 business days.
So we can help faster, include:
- The game and platform (Steam or Google Play)
- Your device or PC specs and OS version
- What happened, and what you expected
- Steps to reproduce it, plus screenshots or a short video if you can
Write the email for me
FAQ
How do I get a refund?
Purchases go through the store you bought from, so refunds do too. Steam: request one at help.steampowered.com (Steam generally refunds within 14 days of purchase and under 2 hours played). Google Play: see Google Play's refund page. If the store can't help, email us.
Do your games collect my data?
No. Our games don't have accounts, ads or analytics, and don't send personal data to us. Details are in the privacy policy.
How do I delete my data?
See Delete my data. Short version: game data lives on your device and is removed when you uninstall. If you've emailed us and want that deleted, ask and we'll do it.
The game won't start or crashes
Update your graphics drivers and OS, then on Steam use Properties → Installed Files → Verify integrity of game files. On Android, restart the device and make sure you have free storage. Still stuck? Email us with your device details.
Can I stream or make videos of your games?
Yes, and you can monetise them. See the press kit for logos and contacts.
I found a security issue
Please email support@blackicedstudios.com with "Security report" in the subject and don't share it publicly until we've had a chance to fix it.